my99 Frequently Asked Questions

Clear your browser's cache and cookies and try again. In Chrome, go to Settings → Privacy and Security → Clear browsing data. Try switching to a faster Wi-Fi or 4G/5G connection. Restarting your phone can also fix most loading issues. If the problem persists, contact us via Live Chat.

If you get disconnected mid-game, the system saves that session's game record. You can continue playing when you reconnect, and check the details in Game History. If you think you lost something due to the disconnection, contact us via Live Chat to request a check.

Android 8.0 and above and iOS 13 and above are supported. No app installation is needed — you can use my99 directly through your phone browser (Chrome, Safari, Firefox), so it works on any Android or iOS device. Note that older phones may experience some display differences with certain games.

You can play my99 without downloading any app — just type my99.today into your phone browser. If you add the site to your Home Screen using "Add to Home Screen", it opens like an app and also saves on data and storage.

Once a withdrawal request is approved, funds normally arrive within 15 minutes to 2 hours. It may vary slightly depending on the payment method, bank hours, or transfer amount, but if that time has passed, contact us via Live Chat.

No. Regardless of whether you withdraw via KBZPay, Wave Money, AYA Pay, or CB Pay, the name on the wallet must exactly match the name registered on your account. This is a fixed policy for financial security, and withdrawal requests may be held if the names do not match.

To withdraw winnings from bonus funds, you must meet the Wagering Requirement. For my99's welcome bonus, you need to wager 10 times the bonus amount with qualifying bets. For example — if you deposit 20,000 Ks and receive a 30,000 Ks bonus, you must complete 300,000 Ks in wagering before you can withdraw the bonus winnings.

If your withdrawal request is pending, it will show as "Processing" in your transaction history. It normally completes within 2 hours. If it takes longer, contact us via Live Chat with your Transaction ID. A mismatch between your account name and wallet name is the most common reason for delays.

The minimum withdrawal amount at my99 is 20,000 Ks. Wallet balances below this amount cannot be withdrawn. Please note that after meeting the Wagering Requirement, your wallet must have 20,000 Ks or more before you can submit a withdrawal request.

Log in to my99 and select Deposit. Choose KBZPay and enter the amount. Copy my99's KBZPay number and transfer the funds from your KBZPay app. Once the transfer is done, upload a screenshot of your Transaction Reference — after verification, the funds will be credited to your wallet right away. Please note that if you have already sent to the wrong number before uploading, we can only help once you have the screenshot.

The minimum deposit amount at my99 is 3,000 Ks. This applies to all payment methods — KBZPay, Wave Money, AYA Pay, CB Pay, and bank transfer. Deposits below 3,000 Ks cannot be credited to your wallet, so please make sure you meet the minimum amount when depositing.

First, check your deposit history (Transaction History). If the funds have not arrived, take your Transaction Reference Screenshot and contact us via Live Chat. Please provide the full amount, transfer time (MMT), and reference number — our team is available 24/7 to help. If it has been over an hour, contact us with the screenshot rather than without it, as it will help resolve the issue faster.

my99 does not charge any fees for deposits. However, payment services such as KBZPay and Wave Money may apply their own transfer fees — those are set by the respective payment platforms and are not related to my99. The platform will notify you of any such fees at the time of deposit.

At my99, you can deposit and withdraw using KBZPay, Wave Money, AYA Pay, CB Pay, and bank transfer — five methods in total. The minimum deposit is 3,000 Ks and the minimum withdrawal is 20,000 Ks for all methods. For bank transfer, you can also use popular Myanmar banks including KBZ Bank, AYA Bank, and CB Bank.

my99's Welcome Bonus is 150% of your first deposit, up to 100,000 Ks. For example — deposit 20,000 Ks and you get a 30,000 Ks Bonus, giving you 50,000 Ks in your Wallet. You can withdraw once you meet 10x wagering on the Bonus amount. The Bonus is added automatically at the time of your first deposit.

Live Dealer games are played with a real human dealer via Live Stream. You can watch the dealer's actual card dealing, wheel spinning and other actions in the video feed, giving you the feel of sitting at a real casino table rather than playing a digital game.

Dragon Tiger is a simple card game where one card is dealt to each of two spots — Dragon and Tiger. You bet on which spot will have the higher card value. You can also bet on a Tie for a higher payout. Since rounds are fast and straightforward, it's popular with players who like quick gameplay.

Baccarat is a card game with two sides — Player and Banker. You place your bet on which side's card total will be closest to 9. A value of 8 or 9 is called a Natural and usually ends the round immediately. The rules are simple and not complicated to follow, making it one of the most popular games among new players.

In Roulette you can place a Straight Up bet (on a single number), a Column / Dozen bet (on a group of numbers), or Even Money Bets such as Red/Black, Odd/Even, and 1-18/19-36. Straight Up pays 35:1 while Even Money Bets pay 1:1, so you can play with whatever strategy you prefer.

When you bet on Banker, note that a small fee (Commission) is usually deducted from your winnings. This means the Banker payout is slightly reduced, so you receive a little less — though in general the Banker bet has a lower loss rate than the Player bet. That said, remember that neither side is "guaranteed". Gambling is entertainment, and losses are always possible — keep that in mind at all times.