How to Play Safely
at my99 — What You Should Know
Gaming should be fun, not a burden. At my99, every player has access to personal limits, a 21+ age restriction, and support services so you can enjoy a safe environment.
At my99, our players' wellbeing and financial safety are a top priority. This page is here to share knowledge on how to stay in control so gaming remains an enjoyable experience.
Gaming is not a guaranteed way to make money. Every player should only bet what fits their financial situation. Chasing losses is a warning sign that problem gambling may be developing.
The tools and responsible gaming policies we provide are here to help you enjoy gaming on your own terms. If you ever feel uncomfortable, you can reach us at any time via Live Chat.
The Protection Tools We Provide
Deposit Amount Limits
You can set the maximum amount you are allowed to deposit daily, weekly, or monthly in advance. This gives you better control over your finances.
Session Time Limits
You can set how long you play in a day, and the system will automatically log you out when the limit is reached. This tool helps you stay aware of how much time you spend playing.
Temporary Time-Out
You can pause your gaming for anywhere from 24 hours up to 30 days. If you want a short break, contact us via Live Chat — we will action it right away.
Self-Exclusion
If you feel you have a gambling problem, you can block your account for a set period. Once the Self-Exclusion is active, no reopening is allowed for any reason during that time.
Gaming History Review
You can view and check your gaming history to clearly see how long you have been playing and how much you have spent. This history is the best way to assess yourself honestly.
24/7 Support Service
For any gambling-related issue, our Live Chat support team is available 24/7 at any time. You can reach us in Burmese.
Warning Signs of Problem Gambling
Watch Out for These Signs
- If you feel the urge to bet more money to recover losses
- If gambling is affecting your daily responsibilities
- If you are hiding your gambling from family or friends instead of talking about it openly
- If you are borrowing money to gamble
- If you find yourself constantly thinking about gambling even when you are not playing
- If you want to stop gambling but cannot
If any of the above applies to you, stop playing for now and contact my99 Live Chat. We will help you without asking any questions.
21+ only
Only adults aged 21 and over are allowed to play on my99. Anyone under 21 should not use our platform. If we find that this policy has been violated, the account will be closed immediately and any remaining balance will not be refunded.
How to Stay in Control — Step by Step
Set a budget in advance
Decide how much you can spend before you start playing. Only deposit what you can afford to lose, and set a point at which you will stop if you lose it.
Set a time limit for playing
Decide how long you will play each day before you start. Research shows that playing for more than 2 hours can reduce your judgment due to the pressure gambling creates.
Avoid alcohol while playing
Poor financial decisions are more likely when you are drunk. Play with a clear head and avoid drinking while gambling.
Do not treat gambling as a source of income
Gambling is not a way to earn money. Enjoy it as entertainment only, and do not rely on it to solve financial problems.
Put your family's needs first
You should only gamble with money left over after covering your family's daily needs, food, school expenses, and healthcare costs.
If you need help, contact us
When you feel like you cannot handle it alone, contact my99 Live Chat — we can activate protection tools right away and give you reliable support.
Responsible Gambling Tips
- Take regular breaks while playing and make time for other activities — this helps prevent gambling from becoming something you depend on.
- It is easy to lose track of time while playing, so set a phone timer or alarm to keep your session within your planned limit.
- Accept that losses are a normal part of gambling, and do not chase your losses trying to win them back.
- Keep up with the enjoyable parts of everyday life outside of gambling too — meeting friends, reading, playing sport — and do not let them slip away.
- If gambling is causing you financial hardship, our Live Chat can point you toward financial counselling services.
- If you think a family member or friend has a gambling problem, our Live Chat can guide you to the right support channels.
How to Set Deposit Limits and Self-Imposed Restrictions
Every player on my99 can set their own deposit limits and session time limits directly on their account. To activate these limits, contact our Live Chat and request it — we will process it within 24 hours.
Limits can be made stricter immediately, but making them more lenient requires a 7-day waiting period. This cooling-off period gives players a chance to reconsider their decision.
Once the Self-Exclusion tool is activated, the action cannot be reversed until the chosen period has ended. This ensures your original settings stay protected without any changes.
Deposit Limits
Daily / weekly / monthly limits can be set
Time-Out Period
Play can be paused temporarily from 24 hours up to 30 days
Self-Exclusion
The account can be locked for any period you choose
Viewing Your Gaming History
Check clearly how much you have been playing
Need Help?
If gambling is starting to feel more stressful than fun, reach out to us. my99's Burmese-speaking staff are on duty 24/7 and ready to activate protection tools for you right away.