🔒 Personal Data Protection

my99 Privacy Policy

This policy fully explains how we collect and protect the personal information you provide to my99.

Last updated: 29 October 2026

This Privacy Policy is an official document that explains how we collect, store, process and protect the personal information of users of the my99 platform (www.my99.today). By accessing and using this platform, you agree to the terms set out in this policy.

1. Types of Personal Information We Collect

1.1 Information You Provide Directly

We collect the following information that you provide yourself when opening an account at my99, making deposits or withdrawals, or contacting customer support—

  • Name, date of birth and age (to verify you are 21+)
  • Email address
  • Phone number
  • Payment details (KBZPay phone number, Wave Money, AYA Pay, CB Pay and bank account number)
  • Account login and gaming history

1.2 Information Collected Automatically

When you visit our website, some technical information is collected automatically—

  • IP address and browser type
  • Device type and operating system
  • Access server log files
  • Navigation paths and click patterns on the site
  • Data from cookies and similar technologies

2. Purpose of Personal Information Use

We process the personal information we collect only for the following purposes—

  • Account creation and identity verification
  • Securely processing deposits and withdrawals
  • Providing gaming services and improving the platform
  • Preventing fraudulent activity and problem gambling
  • Providing customer support and resolving issues
  • Complying with legal, international and financial regulatory requirements
Note— We do not sell or rent your personal information to third-party advertisers or unrelated companies.

3. Cookies and Tracking Technologies

The my99 website uses cookies to improve your browsing experience. A cookie is a small data file temporarily stored in your browser.

3.1 Types of Cookies We Use

  • Essential Cookies — Required for the website's core functions (log-in session, payment flow)
  • Analytical Cookies — Help us analyse browsing patterns and improve our service
  • Functional Cookies — Remember your language preference and session settings

You can disable cookies through your browser settings. However, if essential cookies are disabled, some features of the website may not work properly.

4. Personal Information Sharing and Disclosure

We share your personal information with third parties only in selected cases—

4.1 Service Providers

Payment service providers we work with (e.g. KBZPay, Wave Money, AYA Pay, CB Pay) receive only the information needed to process transactions. They are also bound by the protection agreement they have signed with us.

4.2 Legal Disclosure

Where required by law, a court order, or a regulatory submission, we may disclose information in accordance with the law. We may also disclose information to protect against harm to ourselves or third parties.

4.3 Cases Where We Do Not Share

  • We do not sell your information to advertisers or market research companies
  • We do not rent your information to unrelated third parties
  • We do not share your information for any other purpose without your prior consent

5. Data Security Measures

my99 applies the following technologies and structures to protect your personal information—

  • SSL (Secure Socket Layer) encryption — all data transfers are encrypted
  • Access control — only authorised personnel can access personal data
  • Database encryption — stored data is protected with encryption
  • Regular security audits are conducted and issues are addressed without delay
  • Access logs are maintained to detect unauthorised access
Important Notice— Even with strong security in place, never share your personal password with anyone. my99 staff will never ask for your password.

6. Data Retention Period

We will retain your personal information under the following conditions—

  • For the duration your account is open and, after closure, for the period required by law
  • Payment records are retained for a period consistent with financial regulations
  • In the event of a dispute or legal matter, data may be retained until the matter is resolved

Once the retention period has passed, we will securely delete or anonymise your data.

7. Your Data Rights

As a my99 user, you have the following rights regarding your personal data—

7.1 Right of Access

If you would like to know what data we hold about you, you can contact us at [email protected] to request it.

7.2 Right of Rectification

If your personal information is incorrect, you can request a correction through customer support. We are responsible for maintaining accurate information.

7.3 Right of Erasure

You can request deletion of data that we are not legally required to retain. Where data must continue to be held due to legal requirements, we will explain this to you.

7.4 Right of Restriction

During periods when the accuracy of data is being verified, you can request that processing of that data be temporarily restricted.

8. Age Restrictions and Underage Users

my99 services are for adults aged 21+ only. We do not collect personal information from anyone under 21. If you believe a child's personal information has been submitted, contact us immediately — we will delete it.

9. External Website Links and Third Parties

The my99 website does not link to third-party websites. We are not responsible for their privacy policies. When you visit any external website, only their policies apply.

10. Policy Changes

We may update this Privacy Policy at any time. When changes are made, the "Last Updated" date at the top of the policy will be revised and published on the website immediately. For significant changes, we will notify you by email or website notification.

Continuing to use my99 after updates are published means you accept the changes.

11. Contact Us

If you have any questions about this Privacy Policy, you can reach us through the following channels—

my99 is committed to handling your privacy matters without delay. Your privacy is our top priority for a safe and trustworthy platform.

Questions about Privacy Protection

To open an account, your name, date of birth, email address and phone number are required. For deposits and withdrawals, payment details such as your KBZPay phone number or bank account number will also be needed. This information is collected only for account verification and processing transactions.

Under no circumstances will my99 sell your personal information to advertisers, market research companies or unrelated third parties. Data is shared only with service providers who strictly need it to process payments.

Your data will be kept for as long as your account is active and for the period required by applicable legal regulations after it is closed. Once that period has passed, your data will be securely deleted.

Yes. You can request deletion of data that is not legally required to be retained by emailing [email protected]. If any data must be kept due to legal requirements, such as financial records, we will explain this to you.

If you decline essential cookies, core functions such as login sessions may not work properly. If you decline analytics and functional cookies, you can still browse the site but some gaming services may be limited.

When the policy changes, the "Last updated" date at the top of this page will be updated and the new version will be published on the site immediately. For significant changes, a notification will be sent to the email address you have provided.