my99 Terms & Conditions

These terms and conditions ("Terms") form a legal agreement between the user ("user" or "you") who accesses the my99 website and platform, and my99 ("we").

When you browse the my99 platform, open an account, or play games, we consider that you have read and agreed to these terms. If you do not agree, you must stop using the platform.

2.1 Age Restriction

You must be at least 21 years old to use the my99 platform. No person under 21 is permitted to use this platform. If we request proof of age, you must provide it immediately. Failure to do so may result in your account being suspended or closed.

2.2 One Account Per Person

Each user may only open one account on my99. Opening duplicate accounts using the same name, phone number, or payment method is not allowed. If we discover this, we reserve the right to close all related accounts and will announce this openly.

2.3 Accurate Information

The information you provide when opening an account — your name, contact details, and payment information — must be accurate and correct. Deposits and withdrawals are made in Myanmar Kyat (Ks). If we find that false information has been submitted, we reserve the right to place a hold on withdrawals.

3.1 Deposit Methods

You can deposit on my99 via KBZPay, Wave Money, AYA Pay, CB Pay, and bank transfer. The minimum deposit for all methods is 3,000 Ks.

3.2 Withdrawal

The minimum withdrawal amount is 20,000 Ks. Withdrawals are normally processed within 15 minutes to 2 hours from the time of request, so after submitting a request you can contact us via Live Chat to check on it.

Withdrawals must be made using the same method used for the deposit, and can only be made to an account in the account holder's own name.

3.3 Deposit & Withdrawal Limits

• Minimum deposit amount — all methods: 3,000 Ks
• Minimum withdrawal amount: 20,000 Ks
• Withdrawal processing time: 15 minutes to 2 hours
• Bonus funds can only be withdrawn after the wagering requirement has been met
• Withdrawals may be subject to additional verification by us

4.1 Welcome Bonus

my99 offers first-time depositors a bonus of 150% of their deposit amount, up to a maximum bonus of 100,000 Ks.

4.2 Wagering Requirement

To withdraw bonus funds, you must first wager 10 times the bonus amount (bonus × 10). Any winnings generated from the bonus will also not be withdrawable until the wagering requirement has been fully met.

4.3 Bonus Eligibility Restrictions

• The welcome bonus can only be claimed once per person per account
• Claiming the bonus from the same IP address, phone number, or payment method by more than one person is not allowed
• The wagering requirement on bonus funds will be checked within 30 days of the deposit; if the period expires, the bonus may be forfeited
• We reserve the right to modify or cancel promotions without prior notice

4.4 VIP Tier Rewards

my99 has 3 VIP tiers: Bronze, Silver, and Gold. Each tier earns a weekly cashback reward — up to 0.3% at Bronze, up to 0.7% at Silver, and up to 1.0% at Gold. Tier placement is determined by us based on your play activity and duration. Cashback rewards are credited as a bonus with a wagering requirement of only 1x.

5.1 Fair Play

my99 uses SSL encryption and Random Number Generation (RNG) technology to ensure fair play. Game results are based on genuine randomness, so outcomes are shaped by a combination of each player's own decisions and luck.

5.2 Game Suspension

my99 reserves the right to suspend play at any time for the following reasons—

• System faults or software errors occurring
• Suspected collusion or exploitative play for unfair gain
• Intentional bonus abuse
• Cheating using a bot or automated script

5.3 Anti-Money Laundering

my99 takes anti-money laundering compliance seriously. Depositing without playing and immediately withdrawing, or depositing and withdrawing unusual amounts, will be investigated. If necessary, withdrawals may be suspended pending review.

6.1 Actions my99 May Take

my99 may suspend or close your account without prior notice for any of the following reasons—

• If a breach of these terms is found
• If false personal information is found to have been submitted
• If the account holder is found to be under 21
• If duplicate accounts are found
• If suspicious activity related to money laundering is detected

6.2 Self-Exclusion

Users may request a temporary or permanent account closure for self-protection or responsible gaming purposes. To reopen a closed account, please contact us via Live Chat. You can learn more on the Responsible Gaming page.

6.3 Remaining Funds

If an account is closed due to a violation, any remaining funds will be reviewed and returned if we determine it is appropriate to do so. Any funds derived from bonuses will be deducted from the account balance first, and only the remaining amount will be returned.

my99 protects your personal information with SSL encryption. Full details on what data we collect and how we use it are in our Privacy Policy.

We will never ask for your account password — no Live Chat support agent will ever request it. Do not share your login credentials with anyone. my99 is not responsible for any losses caused by a third party accessing your account.

The my99 platform is provided "as-is" and we cannot guarantee uninterrupted operation of the website. my99 is not responsible for losses arising from natural disasters, network failures, server issues, or other circumstances beyond our control.

Players acknowledge that losses are part of gambling. my99 will not refund any gambling losses. This platform is not intended as a source of income — only play with money you can afford to lose.

my99 reserves the right to amend these terms at any time without prior notice. Any changes will be posted on this page and take effect immediately from the date they are made.

Continuing to use the platform after any changes are made will be considered acceptance of the updated terms. We recommend you check this page regularly whenever you use the platform.

If you have any questions or concerns about these terms, you can reach my99 Customer Support through the following channels—

• Live Chat: 24/7 — available directly on the website
• Email: [email protected]

For financial disputes, please contact us via Live Chat first. If the issue takes time to resolve or cannot be resolved there, you may submit it by email along with any relevant supporting documents. Our 24/7 Burmese-speaking support agents will assist you.